Request data deletion
Send an email to hisha.shar.196@gmail.com with the subject Sharawi Studio — Data Deletion Request. Include:
- The client or workspace name associated with the Service.
- A contact email where we can respond and verify authorization.
- The platform or account involved, if you are requesting removal of TikTok, Instagram, Facebook, YouTube or LinkedIn data.
- The scope of your request: disconnect an integration, remove selected deliverables or comments, or request deletion of eligible stored client records.
Do not include your password, access token, client invitation secret or full payment information in the request.
Verification and handling
We may ask for confirmation that you control the relevant account or are authorized to act for the client. Once verified, we will review the stored information, remove eligible records and associated credentials from systems under our control, and respond with the outcome or any reasons a portion must be retained.
Timing depends on identity verification, the data involved and applicable legal requirements. We will handle verified requests within the timeframe required by applicable law and inform you if additional information is needed.
Disconnect a social account
To stop future access immediately, revoke the Sharawi Studio Analytics connection from the relevant provider's connected-app, security or permissions settings. You can also ask the studio to disconnect the account from its analytics assignments and delete stored authorization credentials.
Disconnecting TikTok or another platform prevents further authorized imports once access is revoked. It does not necessarily delete previously imported analytics or publishing history stored in the Service, so request that separately if needed.
What can be removed
Where eligible and authorized, deletion can cover client records, comments, project and deliverable records, uploaded media, analytics snapshots, and stored OAuth account authorizations. Some data may remain temporarily in infrastructure backups or be retained for legal compliance, contractual disputes, fraud prevention or security, where lawful.
Content already published to TikTok, Instagram, Facebook, YouTube or LinkedIn is controlled by those platforms. A Sharawi Studio deletion request cannot guarantee removal of third-party posts, Buffer history, copies held by recipients or content independently retained by a client.
Current self-service options
Client portal sign-out clears the current session, but it is not an account-deletion function. Authorized studio staff can remove certain client records and deliverables from administrative tools. A full client data-deletion request is handled by contacting us using the email above.
Questions or confirmation
To follow up on a request, reply to the same email thread or contact hisha.shar.196@gmail.com. Please specify the original request date and affected workspace, without sending passwords or tokens.